Frequently Asked Questions
Everything you need to know about shopping with The Cirkel.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all items. Products must be returned in their original condition with all tags attached to be eligible for a full refund.
Are the items on The Cirkel authentic?
Yes, every item undergoes a rigorous multi-point authentication process by our in-house experts to ensure you are purchasing 100% genuine designer fashion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.